Online Returns Policy
If you are not 100% happy with your purchase from <COMPANY>, we operate a straight-forward returns policy for our customers. Please return your item to us complete with your returns form within 28 days of receipt for a full refund, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds within 14 days of receipt. Please note that we do not operate a free returns policy.
Delivery Information: Republic of Ireland, Jersey, Guernsey & Isle of Man.
Returning Faulty or Incorrect Items
Please use the address below to return your incorrect/faulty item(s) please note, we do not currently offer a free returns service unless the product is faulty – if this is the case please contact us at <EMAIL> and our customer service team will advise (return postage cost via Royal Mail will be reimbursed if we are at fault and you can provide proof of postage). We do not offer a collections service unless the item is a piece of furniture. Please allow up to 14 working days for your parcel to return to us, it is very important to include your returns form in your parcel so that we will be able to process your refund, we will process your refund within 24 hours of receipt. Please retain your proof of postage until your refund has been processed.
UK & Republic of Ireland Delivery
For addresses within the UK mainland (including Northern Ireland), we endeavour to deliver your order as soon as possible. However please allow 3-5 working days from receipt of your order for delivery.
Delivery to Ireland and the Highlands and Islands of Scotland may take longer than our estimated 3-5 working days.
Please note: During certain times of the year (i.e. Christmas, New Year, Bank Holidays) delivery times can vary.
Whilst we will may every effort to ensure that our estimated delivery time is met, we cannot accept responsibility for late deliveries which are due to situations outside of our control (i.e. postal strike, courier issues). You may cancel an order affected by circumstances outside our control. To cancel, please email <EMAIL> If you opt to cancel your order, you will have to return any relevant products you have already received and we will refund the price you have paid.
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is not accurate. We cannot accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We strongly recommend that ALL packages are signed for.
If you have not specified that you would like the Products to be left somewhere without being signed for or indicated a neighbour to whom we can deliver the Products to instead, please contact us at <EMAIL> for re-delivery.
Split Delivery Parcels
Occasionally we will have to dispatch your purchases in multiple parcels, there is a chance the parcels will not arrive at the same time. For further information please contact us at <EMAIL>.
Policy information updated as of June 2020.