Shipping

HOW MUCH IS DELIVERY?

We offer worldwide express and standard tracked delivery options. Shipping costs are determined by zone, with a full breakdown found in the tables below.

The following shipping guidelines apply to all orders placed before 4pm, Monday to Friday. Please be aware delivery times act as a guide and on occasion may take slightly longer.

At checkout, you will have the opportunity to select your preferred delivery method and will be able to check the total order value (including postage and packaging costs) before you complete your order.

VIEVE Express Shipping Costs

 Country

Cost

Free Shipping Threshold

 Delivery Service

UK

£5.95

£100

Next Business Working Day

IRELAND

£12.95

£150

Express Delivery - 1-3 days

EUROPE

£12.95

£150

Express Delivery - 1-3 days

UNITED STATES

£14.95

£150

Express Delivery - 2-6 days

CANADA

£14.95

£150

Express Delivery - 2-6 days

AUS

£19.95

£150

Express Delivery - 2-6 days

ROW

£19.95

£150

Express Delivery - 2-6 days

VIEVE Shipping Costs

 Country

Cost

Free Shipping Threshold

 Delivery Service

UK

£3.95

£49

Standard Tracked - 2-3 days

IRELAND

£5.95

£59

Standard Tracked - 3-8 days

EUROPE

£6.95

£75

Standard Tracked - 5-10 days

UNITED STATES

£9.95

£90

Standard Tracked - 10-15 days

CANADA

£9.95

£90

Standard Tracked - 10-15 days

AUS

£12.95

£100

Standard Tracked - 10-15 days

ROW

£14.95

£100

Standard Tracked - 10-15 days

WHEN WILL I RECEIVE MY ORDER?

Delivery times vary depending on location and a detailed guide is provided in the shipping cost tables found in HOW MUCH IS DELIVERY.

Current estimated transit times for standard delivery are 3-5 working days for domestic and between 5-15 working days for international. Please be aware these delivery times act as a guide and on occasion may take slightly longer.

HOW CAN I TRACK MY ORDER?

UK ORDERS

On completing your order, you will receive a confirmation email from VIEVE along with a separate email containing your tracking link. This link will enable you to track your order status from dispatch through to delivery.

INTERNATIONAL ORDERS

You will receive a confirmation email from VIEVE along with a separate email containing your tracking link. You can also track your order directly by clicking here.

If you haven’t received an email containing your tracking link please reach out to our Customer Care team on support@vieve.co.uk 

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide, but are currently unable to ship to the following destinations due to their cross-border policy requirements: Argentina, Chile, Algeria, Indonesia, Malaysia, Peru, Turkey, Spain, Uruguay, Venezuela, Vietnam.

DO I HAVE TO PAY IMPORT CHARGES?

There are no import charges if orders are placed within the UK, however for international orders, depending on your location, you may be subject to custom charges or they will be absorbed within your order total via our localised shopping experience, which will be made clear at checkout.

 

WHICH CURRENCIES CAN I SHOP IN?

We offer a wide range of currencies to ensure a seamless shopping experience wherever you are in the world. You can choose your country location and preferred currency by clicking on the flag icon in the top right-hand corner of the navigation bar.

LOST, DAMAGED OR INCORRECT ORDER?

At VIEVE we want all of our orders to reach you in perfect condition. If for any reason you have an issue with your order, whether it be lost, damaged or incorrect please reach out to our Customer Care team who will be happy to help.

For damaged or incorrect orders, please ensure you take photographic evidence of the damage and the packaging it arrived in, retaining the items until the issue has been resolved.  You can reach our Customer Care team on support@vieve.co.uk