Returns

UK & ROI RETURNS

We hope you love your VIEVE products as much as we do, but if for any reason you change your mind, you can return your items for free. For hygiene reasons, please return the item unused and in its original packaging within 14 days of receiving your order.

Create a Return:

To start your return, simply go to our Royal Mail Returns Portal and follow the instructions on the site. You will need your order number, name and address. You will be able to find your order number within your shipping confirmation email.

Provided your return is in the original packaging, follow the steps outlined on the Royal Mail portal:

- Click "Box/bag"

- Click "Yes" as our packaging is less than 20kg and smaller than 61cm (L)x46cm(W)x 46cm(D)

- Select a reason for your return

- Enter your name and address

This will generate a label which you can print off, attach to your VIEVE package, and take to your local Post Office. No printer? No problem. You will also be sent a QR code via email which you can show the Royal Mail team and they will take care of the rest.

Make sure to retain the receipt as proof of your return.

Due to hygiene reasons, we will only be able to offer a refund on unused items.

INTERNATIONAL RETURNS

Currently, we are unable to offer free returns on international orders. If you wish to return items to us, please do so unopened and unused within 14 days to the following address:

VIEVE Ltd C/o ILG
VIEVE Returns
Unit 2 Sterling Park
Gatwick Road, Crawley
RH10 9QT

Please make sure you include a note inside with your full contact details and order number.

International returns can take slightly longer to be received, but we will contact via email as soon as we receive your return and process your refund. Please always ensure you obtain your proof of postage receipt for your records.

COVID-19: Please note, our warehouse and courier partners have implemented extra safety procedures during this time and this, plus volume, can mean returns take a little longer to process than normal. You will receive confirmation via email as soon as we have received your return and we are processing your refund.

WHAT IF MY ITEM WAS FAULTY ON ARRIVAL?

If your package is visibly damaged on delivery, please ensure you take photographic evidence and tell the person delivering your goods that you wish to sign as “received damaged”. If your goods are received as faulty or damaged once opened, please contact our Customer Care team within 48 hours of receiving your order at support@vieve.co.uk or 020 3011 0960.

WHAT IS THE COST OF MY RETURN?

You can return your item free of charge from an address in the UK or Republic of Ireland. You simply need to generate your QR code following the steps outlined in ‘How Do I Return My Order?’

We regret that we cannot reimburse postage costs for items returned from outside the UK and Republic of Ireland. We will refund your product as quickly as possible by sending the money back to your original payment method.

If you run into any issues at all, please contact our Customer Care team at support@vieve.co.uk or phone on 020 3011 0960.