This is our way of showing our appreciation. You can earn points in various ways such as referrals and purchases and use these points as discounts off purchases, so the more you collect the more you save.

As long as you’ve signed up to create a VIEVE account using your name and email address you will be automatically enrolled and start earning points.

You can earn points for all sorts of activities, including referring friends, following us on social and making purchases. To see all the ways you can earn points, refer to the HOW TO EARN VIEVE POINTS section on our VIEVE VIP page.

Your point balance can be viewed in your account when you login.

Select the tab called *Redeem Points* when you’re signed into your account.

You’ll see your total points and if you have enough, you can redeem them for a reward using the generated code at checkout.

There is no limit to the amount of points you can earn.

Approved

These points can be redeemed on rewards immediately

Pending

These points need to be verified before you can redeem them.

This typically applies to purchases and referrals.

Cancelled

These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Your pending points will become cancelled and will be removed from your account.

You, or someone you referred, cancelled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Yes, but you will need to redeem your points for a unique code first which can then be applied during checkout.

If you no longer wish to earn points, please contact us at support@vieve.co.uk and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we will re-enroll you, but your point total will begin from zero.

Please contact our customer care team at support@vieve.co.uk on any further queries or feedback you may have.