Welcome to VIEVE VIP
Create an account on VIEVE.co.uk and you'll be able to gain points today with our VIEVE VIP loyalty programme.
Whether it's making a purchase, writing a product review, following us on social or it's even your birthday, there's multiple ways you can get points. Every 500 points = 5.
So the more points you earn, the more points you save on your VIEVE treasures. It's our way of giving back to you, our muses!
As Easy as 1,2,3
TOP TIP! You're only able to collect points if you've created an account
Step 1
Sign Up
Create an account wih your name and email
Step 2
Collect Points
Easily collect points to enjoy exclusive rewards
Step 3
Enjoy Rewards
Redeem your points against your next purchase
How to earn vieve points
Getting your First £5 Off
Create an Account
350 points
Follow us on instagram
50 points
Purchase a shimmer eye wand
105 points
Total: 505 points
=£5 off a future purchase
Save points to save more
Create an account and start collecting points to save on your VIEVE purchases.
We'll keep track and tell you how many points you've saved and you can easily see your points at any time in my account
FAQs
What is VIEVE VIP?
This is our way of showing our appreciation. You can earn points in various ways such as referrals and purchases and use these points as discounts off purchases, so the more you collect the more you save.
Who can join?
As long as you’ve signed up to create a VIEVE account using your name and email address you will be automatically enrolled and start earning points.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, following us on social and making purchases. To see all the ways you can earn points, refer to the HOW TO EARN VIEVE POINTS section on our VIEVE VIP page.
How do I view my point balance?
Your point balance can be viewed in your account when you login.
How do I redeem my points?
Select the tab called *Redeem Points* when you’re signed into your account.
You’ll see your total points and if you have enough, you can redeem them for a reward using the generated code at checkout.
Is there a limit to the number of points I can earn?
There is no limit on the total amount of points you can earn, however, we can only reward points for a maximum of 2 reviews within each calendar month.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved
These points can be redeemed on rewards immediately
Pending
These points need to be verified before you can redeem them.
This typically applies to purchases that need to pass the 14 day return window and referrals.
Cancelled
These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points
It can sometimes take a few minutes for us to process your activity and provide your points. Points will show as 'Pending' if you have recently made a purchase and are still within the 14 day return window - the points will show as 'Approved' once outside of the return period.
Can I use my points during checkout?
Yes, but you will need to redeem your points for a unique code first which can then be applied during checkout.
How do I cancel being a member?
If you no longer wish to earn points, please contact us at support@vieve.co.uk and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you, but your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact our customer care team at support@vieve.co.uk on any further queries or feedback you may have.