Welcome to Vieve VIP

Dedicated to our community of creative and confident VIEVEmuses.

We want to reward you for all your support and have created various ways for you to start earning points that can be put towards your next purchase.

Start Earning Points

Join VIEVE VIP to start earning points on your next order.

Step 1

Sign Up

Create an account with your name and email

Step 2

Collect Points

Easily collect points to enjoy exclusive rewards

Step 3

Enjoy Rewards

Redeem your points against your next purchase

How to earn VIEVE points

How to spend VIEVE points

Loyalty History

(login to see your history and points)

Claimed Reward List

(login to see your history and points)

FAQs

What is VIEVE VIP?

This is our way of showing our appreciation. You can earn points in various ways such as referrals and purchases and use these points as discounts off purchases, so the more you collect the more you save.

Who can join?

As long as you’ve signed up to create a VIEVE account using your name and email address you will be automatically enrolled and start earning points.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, following us on social and making purchases. To see all the ways you can earn points, refer to the HOW TO EARN VIEVE POINTS section on our VIEVE VIP page.

How do I view my point balance?

Your point balance can be viewed in your account when you login.

How do I redeem my points?

Select the tab called *Redeem Points* when you’re signed into your account.

You’ll see your total points and if you have enough, you can redeem them for a reward using the generated code at checkout.

Is there a limit to the number of points I can earn?

There is no limit on the total amount of points you can earn, however, we can only reward points for a maximum of 2 reviews within each calendar month.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved

These points can be redeemed on rewards immediately


Pending

These points need to be verified before you can redeem them.

This typically applies to purchases and referrals.

Cancelled

These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes, but you will need to redeem your points for a unique code first which can then be applied during checkout.

How do I cancel being a member?

If you no longer wish to earn points, please contact us at support@vieve.co.uk and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we will re-enroll you, but your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact our customer care team at support@vieve.co.uk on any further queries or feedback you may have.