FREQUENTLY ASKED QUESTIONS

Payment methods

We accept payment via all major credit and debit cards, as well as Paypal, Apple Pay and Android. 

Do you store my credit card or debit card details?

If you select the option to allow us to store your card details, then we will do so using the Shop Pay Vaulting System. This is a safe way of VIEVE keeping card details without actually storing them. Shopify can store and convert a customer's sensitive payment information into a secure token. This token is then used by VIEVE to process future transactions as and when required, without repeatedly asking for your card information.

Customer Service availability

Monday – Friday: 8am – 6pm GMT
Saturday: 9am – 1pm GMT

For any queries coming through on Sunday, the team will do their best to come back to you as soon as possible on the Monday.

Customer Service contact details

Check our CONTACT US page